FAQ

Where do you ship?

Solaine ships worldwide. Shipping costs and delivery times are calculated at checkout based on your location.

What is your return policy?

We accept returns within 30 days of delivery, provided items are unused and in original packaging. See our Returns page for full details.

How do I care for my bag?

Store your bag in its dust bag when not in use, avoid prolonged sun exposure, and treat leather with a suitable conditioner every few months.

Do you offer exchanges?

Yes — contact us within 30 days of delivery to arrange an exchange, subject to stock availability.